Request
You request the withdrawal in the cashier.
Fridayroll withdrawals and payments
Request your withdrawal in the cashier of your Fridayroll account. We review your request and arrange the payment. Your account must be fully verified first.
Requesting a withdrawal
Request a withdrawal of your balance in your account cashier. Your account must be fully verified first. The standard minimum withdrawal is €50 or the equivalent amount. Different limits may apply to individual payment methods.
- Sign in to Fridayroll and open the cashier.
- Open the withdrawal section and choose an available payment method.
- Enter an amount within your personal limits.
- Confirm the withdrawal request.
We generally process withdrawals using the same payment method you used for your deposit. The payment method must be registered in your name. Active deposits must be wagered at least three times before a withdrawal. This requirement also applies without a bonus. Bonus funds are additionally subject to the wagering requirements of the relevant promotion.
How long does a withdrawal take?
- Request processing
- Up to 72 h
- Minimum withdrawal
- €50
€50 or the equivalent amount, unless different limits apply to your payment method. After processing, additional time is required for the funds to be credited.
Processing & approval
We process the request and review your account.
Funds credited
Your payment provider credits the funds to you.
Processing your withdrawal request can take up to 72 hours. After we approve it, your payment provider needs additional time to credit the funds. The money therefore does not appear in your account immediately after approval.
Pending verification or an additional review may delay the withdrawal. If you are unsure about the status of your request, our support team can help.
Account verification
Identity
ID card or passport
Address
Proof of your residential address
Payment method
Proof of your card or payment account
For your first withdrawal, we may request a copy of your ID, proof of your residential address and proof of your card or payment account. Depending on your account, additional documents or another verification step may be required.
The name and address on your account must match your documents. During verification, you will be told which documents are required and how to submit them. We will not process a withdrawal until your account is fully verified.
Payment methods for withdrawals
Visa and Mastercard: availability and approval depend on your account and bank.
The withdrawal section of your cashier shows the payment methods and maximum amounts available for your account. We generally use the same method you used for your deposit. If that method does not support withdrawals, our support team can help.
We support card withdrawals via Visa and Mastercard where available for your account. Your bank may decline the transaction. Bank transfers may also incur fees charged by intermediary banks.
You can use TWINT, PostFinance and Paysafecard for a withdrawal only if they are offered in your withdrawal section. Being able to deposit with one of these methods does not mean you can also withdraw with it.
Deposits and CHF
EURInternal account currency
CHFDepends on account and payment method
Your payment methods, currencies and deposit limits are shown in the cashier. For standard welcome bonuses, the minimum deposit is €15 or CHF 15. Enhanced or other offers may require a higher deposit.
Our internal account currency is euro. If you pay in CHF or another currency, your bank or payment provider may convert the amount. Conversion and possible fees can change the amount actually charged or credited. The €50 minimum withdrawal therefore does not automatically equal CHF 50.
Bonuses and withdrawal limits
You can withdraw bonus winnings only after completing the applicable wagering requirements. If you request a withdrawal of your remaining deposit before then, the bonus funds and any winnings generated from them are forfeited.
Your current withdrawal limit is shown in the withdrawal section of the cashier. Daily, weekly or monthly limits may apply depending on your account and loyalty status. If your amount exceeds the payment provider’s limit, we pay it in instalments. Large winnings may also be split into monthly instalments. Bonus winnings are additionally subject to the maximum winnings limits of the relevant promotion.
Help with a pending withdrawal
If your request is still pending, we may still be processing it or may need additional documents. An extra review can also delay the withdrawal. If the withdrawal has already been approved, the remaining wait depends on your payment provider.
Our team is available around the clock via live chat. Providing the amount, payment method, time of the request and any error message will help us assist you more effectively. We do not need your password.
Questions about your withdrawal
How long does a Fridayroll withdrawal take?
Processing can take up to 72 hours. After we approve the withdrawal, your payment provider needs additional time to credit the funds. Pending verification or an additional review may delay the withdrawal.
What is the minimum withdrawal?
The standard minimum withdrawal is €50 or the equivalent amount. Different limits may apply to individual payment methods. You can find your current withdrawal limit in the withdrawal section of the cashier.
Does my account need to be verified before a withdrawal?
Yes. We will not process a withdrawal until your account is fully verified. We may request proof of your identity, address and payment method.
Can I withdraw with TWINT, PostFinance or Paysafecard?
For withdrawals, you can only use the methods offered in the withdrawal section of your cashier. This also applies to TWINT, PostFinance and Paysafecard. Being able to deposit with a method does not mean you can withdraw with it.
Can I withdraw while a bonus is still active?
You can withdraw bonus winnings only after completing the wagering requirements. If you request a withdrawal of your remaining deposit before then, the bonus funds and winnings generated from them are forfeited. Even without a bonus, active deposits must be wagered at least three times before a withdrawal.
Why is my withdrawal still pending?
Your request may still be processing, documents may be missing or an additional review may be required. Once approved, the time until funds are credited depends on your payment provider. Our support team can help with the status of your request.
Can I deposit and withdraw in CHF?
The currencies you can use depend on your account and payment method. Our internal account currency is euro. Payments in CHF may incur additional conversion costs. Where applicable, the €50 minimum withdrawal is converted to the equivalent amount and does not automatically mean CHF 50.
What is the minimum deposit?
For standard welcome bonuses, the minimum deposit is €15 or CHF 15. Other promotions may require a higher deposit. The minimum amounts for individual payment methods are shown in your cashier.
Are there withdrawal fees?
For bank transfers, intermediary banks may charge fees in some cases. Payments in other currencies may also incur conversion costs. As a result, the amount credited may differ from the amount requested.
Your Fridayroll cashier
Sign in to manage your payment methods, limits and withdrawals.